Privacy Policy

We believe in transparency. Here's exactly how MA3SP Technology collects, uses, and protects your information.

Overview

MA3SP Technology ("MA3SP," "we," "us," or "our"), a managed service provider headquartered in Goshen, Indiana, is committed to protecting the privacy of individuals who interact with our website, services, and communications. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information.

By using our website at ma3sp.technology or engaging our services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

This policy applies to all visitors, clients, and prospective clients who interact with MA3SP Technology through any channel, including our website, email, phone, or text messaging.

Information We Collect

We collect information in two primary ways: information you provide to us voluntarily, and information collected automatically through your use of our website.

Information You Provide Directly:

Name, business name, email address, and phone number (including mobile numbers) submitted through contact forms or service inquiries
Billing and payment information required to process service agreements
Communications you send us by email, phone, or text message
Information shared during consultations, onboarding, or support interactions
Login credentials for client portals (stored securely and never in plain text)

Information Collected Automatically:

IP address, browser type, and device information
Pages visited, time on site, and referring URLs
Cookie data and similar tracking technologies (see Cookies section below)

How We Use Your Information

MA3SP Technology uses the information we collect for the following legitimate business purposes:

To respond to inquiries, quotes, and support requests in a timely manner
To deliver and manage the IT and cybersecurity services you have contracted
To send invoices, service updates, and renewal notices
To communicate important security advisories or service interruptions affecting your systems
To improve our website, content, and service offerings based on usage patterns
To comply with applicable laws, regulations, and contractual obligations
To send marketing communications about our services — only with your consent and with easy opt-out options

We do not use your information to build advertising profiles, sell data, or engage in practices inconsistent with the trust you place in us as your technology partner.

Mobile Information

Mobile Privacy Commitment

When you provide your mobile phone number to MA3SP Technology — whether through a contact form, service agreement, or direct communication — we treat that information with a high degree of care and sensitivity.

We may use your mobile number to contact you regarding your service account, support tickets, appointment reminders, security alerts, or time-sensitive updates directly related to the services you receive from us. If you have opted in to SMS or text communications, we may also send you informational messages about our services in accordance with your preferences.

No Sharing for Marketing or Promotional Purposes: Your mobile phone number and any information derived from mobile communications will never be shared with, sold to, or disclosed to third parties for marketing, promotional, or advertising purposes. This applies to all opt-in and opt-out data collected through any SMS program we operate.

Specifically, regarding mobile information:

Mobile opt-in data is never sold or transferred to third parties for any purpose unrelated to your service with MA3SP Technology
We do not use your mobile number to enroll you in third-party marketing lists
Any consent you provide for SMS communications applies only to communications from MA3SP Technology directly
You may opt out of non-essential mobile communications at any time by replying STOP to any text message or contacting us directly
Message and data rates may apply depending on your carrier plan; we are not responsible for carrier charges
For questions about our SMS practices, please contact us using the information in the Contact section below

Sharing & Disclosures

MA3SP Technology does not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

Service Delivery: With trusted vendors and subprocessors who assist in delivering our services (e.g., cloud platforms, ticketing systems, monitoring tools), under strict confidentiality obligations
Legal Compliance: When required by law, court order, or government authority, or to protect the rights, safety, or property of MA3SP Technology, our clients, or the public
Business Transfers: In the event of a merger, acquisition, or sale of assets, with appropriate protections applied to personal data
With Your Consent: In any other circumstance only with your explicit prior approval

We require all third-party service providers to maintain appropriate security standards and to use your information only to perform services on our behalf — never for their own marketing purposes.

Data Security

As a cybersecurity-focused managed service provider, we take data protection seriously — and that extends to how we protect your information. We implement industry-standard and best-practice security controls, including:

Encryption in transit (TLS/HTTPS) for all website communications
Encryption at rest for stored personal data where applicable
Access controls limiting data access to authorized personnel only
Regular security assessments and vulnerability monitoring
Incident response procedures for detecting and responding to data breaches

While no security system is 100% impenetrable, we apply the same diligence to protecting your data that we recommend to our clients. In the unlikely event of a data breach that affects your personal information, we will notify you in accordance with applicable law.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site performance. These may include:

Essential Cookies: Required for basic site functionality and security; cannot be disabled
Analytics Cookies: Help us understand how visitors use our website so we can improve it (e.g., Google Analytics)
Preference Cookies: Remember your settings and preferences across visits

You can control cookie preferences through your browser settings. Disabling cookies may limit certain website features but will not prevent you from viewing our content or contacting us.

We do not use advertising or tracking cookies that build cross-site behavioral profiles or serve targeted advertisements.

Your Rights

Regardless of your location, MA3SP Technology respects your right to control your personal information. You may request to:

Access the personal information we hold about you
Correct inaccurate or outdated information
Delete your personal information (subject to our legal and contractual obligations)
Restrict or object to certain processing activities
Opt out of marketing emails or SMS communications at any time
Data portability: Receive a copy of your data in a structured, machine-readable format

To exercise any of these rights, please contact us using the information in the Contact section below. We will respond to all requests within 30 days, and within the timeframes required by applicable law.

Third-Party Links

Our website may contain links to third-party websites, tools, or resources for your convenience and information. These links do not constitute our endorsement of those sites, and we are not responsible for their content or privacy practices.

We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to information collected by MA3SP Technology through our own website and services.

Children's Privacy

MA3SP Technology's services are designed for business clients and are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us immediately so we can promptly remove it.

Policy Changes

MA3SP Technology may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

Update the Effective Date at the top of this page
Post a notice on our website for a reasonable period
Notify active clients by email when changes are significant

We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is handled, please reach out to us. We're committed to responding promptly and transparently.