Stop Putting Out Tech Fires. Start Running a Smarter Business.

Managed IT support is priced as a flat monthly fee based on your number of users, servers, locations, and the services included in your plan. The exact number varies by the complexity and scope of your environment. What most Indiana businesses find is that managed IT costs less than break-fix over time — because proactive monitoring prevents the expensive emergencies that drive up hourly break-fix costs. The best way to get an accurate number is through our free IT assessment, which gives us the information we need to provide a specific, transparent quote.

The most meaningful difference is that you work directly with Graham Pearson — the owner — every single time. Most IT companies assign you to a rotating team of technicians or a tiered helpdesk. With Ma3SP, Graham knows your environment, your team, your goals, and your history. There's no account manager in the middle, no escalation chain, and no one who has to look up who you are when you call. We're also educator-first: every interaction is an opportunity to help you understand your technology better, not just fix it and move on.

Yes — often more urgently than larger businesses. Small businesses are the primary targets for cyberattacks precisely because their defenses tend to be weaker and they have less capacity to respond to a crisis. A 5-person accounting firm that loses its data or gets hit with ransomware faces the same recovery costs as a 50-person company, but with far fewer resources to handle it. Managed IT gives small Indiana businesses the same protection and support that large corporations rely on — at a scale and price that fits.

Break-fix means you call an IT person when something is already broken — you pay by the hour and there's no ongoing relationship or monitoring. Managed IT means your provider proactively watches, maintains, and updates your systems every day. Most problems are prevented entirely. Those that do occur are caught early and resolved faster because the provider already knows your environment. Over time, managed IT almost always costs less than break-fix and causes significantly less disruption to your business.

This is one of the most common situations we encounter. Usually it's an employee who's been drafted into the IT role alongside their real job — often the office manager, an accountant, or someone who's "good with computers." They're stretched thin, stressed, and one resignation away from leaving the business without anyone. Ma3SP can take the entire technology burden off that person, or work alongside them as a co-managed partner. Either way, they get their job back and your technology gets the attention it deserves.

The process starts with a free IT assessment, which gives us the information we need to understand your environment. From there, onboarding typically takes two to four weeks, during which we document your systems, deploy monitoring tools, install endpoint security, configure backups, and complete a full inventory. Our goal is to cause zero disruption to your team's workday during the transition. Most clients are fully onboarded with everything running before they even notice the change.

Yes. Most issues are resolved remotely within minutes, which is faster and more convenient. When hands-on work is required — hardware installation, on-site troubleshooting, new office setup — we come to you. Being based in Goshen means we can reach businesses throughout Elkhart County and surrounding northern Indiana counties quickly. On-site visits are a standard part of our managed IT service, not an add-on.

We believe in earning your business every month — not locking you in. Our pricing is transparent, our deliverables are clear, and our service is consistent. We don't need a multi-year contract to keep you as a client, because we're confident in the value we deliver. No hidden fees, no fine print, no exit penalties. Just consistent, honest IT support that gives you a reason to keep coming back.

We serve businesses across a wide range of Indiana industries: manufacturing and light industrial, accounting firms and CPA practices, healthcare and medical offices, nonprofits, professional services, construction and trades, legal and insurance firms, logistics and distribution, education and childcare, retail, and faith-based organizations. Each industry has different compliance requirements, operational rhythms, and technology needs — and we tailor our managed IT support to match yours specifically.