Terms of Service
These terms govern your use of the Ma3SP Technology website and the managed IT services we provide. Please read them carefully. If you have questions about anything here, call or email us — we're happy to explain in plain English before you commit to anything.
Acceptance of Terms
By accessing and using the Ma3SP Technology website at ma3sp.technology (and any associated domains), or by engaging Ma3SP Technology to provide services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
These Terms of Service apply to all visitors, users, and clients of Ma3SP Technology. Use of specific services may be subject to additional agreements, statements of work, or service contracts that supplement these terms.
Ma3SP Technology is a single-person business operated by Graham Pearson, MBA. References to "Ma3SP," "we," "us," or "our" throughout these terms refer to Ma3SP Technology and Graham Pearson operating as the business entity.
Services Description
Ma3SP Technology provides the following categories of services to businesses primarily in northern Indiana and Southwest Michigan:
- Managed IT Support: Proactive monitoring, helpdesk support, patch management, backup and recovery, and IT planning
- Cybersecurity: Endpoint protection, email security, vulnerability management, security awareness training, and incident response
- Microsoft 365: Tenant setup, migration, licensing management, and ongoing administration
- Business VoIP PBX: Cloud phone system design, installation, number porting, and ongoing management
- Business Growth Suite: Design, development, hosting, and maintenance of business websites
- Free IT & Cybersecurity Checkup: A complimentary assessment available to qualifying businesses at no cost or obligation
Service availability, scope, and pricing are subject to change. The specific terms of any service engagement are governed by a separate written agreement between Ma3SP and the client.
Website Use
You may use the Ma3SP Technology website for lawful purposes related to learning about our services, contacting us, using our free tools, and booking consultations. You agree not to:
- Use the website for any unlawful purpose or in violation of any applicable regulations
- Attempt to gain unauthorized access to any part of the website or its underlying systems
- Transmit any harmful, offensive, or malicious content through website forms or tools
- Use automated tools to scrape, crawl, or extract content from the website without written permission
- Impersonate Ma3SP Technology or any of its representatives
- Interfere with or disrupt the operation of the website or any connected systems
Ma3SP reserves the right to block access to the website for any visitor who violates these terms or who we reasonably believe poses a security risk.
Accounts & Booking
Our website uses a scheduling platform (Go High Level) for booking free IT checkups and consultations. When you submit a booking form, you provide contact information that is used exclusively to confirm and facilitate your scheduled appointment.
- Booking a free IT checkup or consultation does not create a contractual service obligation on either party
- You may cancel or reschedule appointments at any time with reasonable notice
- Appointment confirmations and reminders are sent via email and/or SMS using the contact information you provide
- You may opt out of SMS communications at any time by replying STOP to any message
Contact information submitted through booking forms is handled in accordance with our Privacy Policy.
Service Agreements & Client Obligations
Ongoing managed services (Managed IT Support, Cybersecurity, Microsoft 365 management, VoIP management, and Website Maintenance) are delivered under a separate written service agreement that specifies:
- The specific scope of services included and excluded
- Monthly pricing and billing terms
- Response time commitments and service level expectations
- Term length and termination provisions
- Data handling and confidentiality obligations
Clients are expected to provide timely access to systems, accurate information about their technology environment, and prompt communication when issues arise. Ma3SP's ability to deliver services effectively depends on client cooperation and access. Ma3SP is not responsible for service degradation resulting from the client's failure to provide necessary access or information.
Project-based services (website development, one-time migrations, VoIP installations) are governed by a statement of work that details deliverables, timelines, and payment milestones. These terms apply alongside any such statements of work.
Payment Terms
Payment terms for Ma3SP services are specified in individual service agreements. The following general terms apply to all engagements:
Managed Services
Billed monthly in advance. Payment is due within 15 days of invoice date.
Project Work
Payment milestones defined in the statement of work. A deposit is required before project work begins.
Late Payments
Accounts more than 30 days past due may result in service suspension. Reasonable late fees may apply on overdue balances.
Disputed Invoices
Disputes must be raised within 10 business days of invoice receipt. Undisputed portions remain due.
Taxes
All fees are exclusive of applicable taxes, which are the client's responsibility.
Payment Security
We do not store payment card information. All payment processing uses PCI-DSS compliant third-party processors.
Intellectual Property
Ma3SP website content: All content on the Ma3SP Technology website — including text, graphics, design, tools, and code — is the intellectual property of Ma3SP Technology and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use our content without written permission.
Client work product: For website development and custom deliverables, ownership of work product is specified in the applicable statement of work. Unless otherwise agreed in writing, Ma3SP retains ownership of general frameworks, templates, and tools used in the delivery of services, while clients receive a license to use the specific deliverables created for their project.
Client data: All data belonging to clients remains the property of the client. Ma3SP processes client data solely for the purpose of delivering contracted services and does not claim any ownership rights over client data.
Disclaimer of Warranties
The Ma3SP Technology website, including all content, tools, and free resources, is provided "as is" and "as available" without warranties of any kind, either express or implied. This includes but is not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Ma3SP does not warrant that:
- The website will be available, uninterrupted, or error-free at all times
- Results from our free tools (such as the domain security checker) are complete, accurate, or suitable for any specific purpose
- Any defects in the website will be corrected on any particular timeline
- The website or its servers are free from viruses or other harmful components
Free tools on our website are provided for educational and informational purposes only. They should not be relied upon as the sole basis for making security or compliance decisions. Professional assessment and implementation are recommended for any identified issues.
Limitation of Liability
To the maximum extent permitted by applicable law, Ma3SP Technology and Graham Pearson shall not be liable for any indirect, incidental, special, consequential, or punitive damages. This limitation applies to damages arising from:
Covered Limitations
For contracted services, Ma3SP's total liability to any client shall not exceed the total fees paid by the client to Ma3SP in the 12 months preceding the claim. In jurisdictions that do not allow certain liability limitations, our liability is limited to the fullest extent permitted by law.
Indemnification
You agree to indemnify, defend, and hold harmless Ma3SP Technology and Graham Pearson from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
- Your use of the Ma3SP website in violation of these Terms of Service
- Your violation of any applicable law or regulation
- Your infringement of any third-party intellectual property or other rights
- Any information or content you submit through our website that causes harm to a third party
This indemnification obligation does not apply to claims arising from Ma3SP's own negligence or willful misconduct.
Termination
Ma3SP may terminate or suspend access to the website or any associated tools at any time, with or without notice, for any reason including violation of these terms. Termination of website access does not affect any rights or obligations under an existing service agreement.
Termination provisions for ongoing service engagements are specified in the applicable service agreement. Generally, either party may terminate managed services with 30 days written notice unless the service agreement specifies a different notice period or minimum term.
Upon termination of a service engagement, Ma3SP will cooperate in good faith to ensure a smooth transition, including returning client data in a reasonable format and providing reasonable transition assistance as agreed.
Governing Law & Dispute Resolution
These Terms of Service are governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law provisions. Any legal proceedings arising from these terms or Ma3SP's services shall be brought exclusively in the state or federal courts located in Elkhart County, Indiana.
Step 1 — Negotiation
Any dispute shall first be subject to good-faith negotiation between the parties for up to 30 days.
Step 2 — Mediation
If negotiation fails, the parties agree to attempt mediation before pursuing any legal action.
Step 3 — Courts
Legal proceedings shall be brought in Elkhart County, Indiana courts. You consent to this jurisdiction.
Changes to These Terms
Ma3SP reserves the right to modify these Terms of Service at any time. When changes are made, we will update the "Last updated" date at the top of this page. Material changes will be communicated to active clients via email.
Your continued use of the Ma3SP website after updated terms are posted constitutes acceptance of the revised terms. If you disagree with updated terms, please contact us before continuing to use our services.
For active service clients, changes to contractual terms are governed by the amendment provisions in the applicable service agreement, not by this website policy alone.
Contact Us About These Terms
If you have questions or concerns about these Terms of Service, or if you would like clarification on any provision before engaging Ma3SP for services, please contact us directly. We'd rather take 10 minutes to explain something clearly than have any ambiguity in our client relationships.
Questions About Our Terms?
Call Graham Directly.
Ma3SP is a single-advisor business. All terms questions, contract discussions, and legal inquiries are handled personally by Graham Pearson — no legal department, no runaround, no automated responses.